Player support
Defense Protocol Support
Troubleshooting, known limitations, and a direct route to the GeekLabs support desk.
Contact GeekLabs
For technical problems, feedback, accessibility concerns, or feature requests, email [email protected].
Please include your device, operating system, browser or app version, difficulty, and what happened immediately before the issue.
Defense Protocol does not currently use player accounts. Never send passwords, payment information, or other sensitive information in a support request.
Quick troubleshooting
The game has no sound
Use the Sound control and interact with the game once. Browsers and mobile devices may wait for a tap or click before allowing audio. On iPhone or iPad, also check Silent Mode and media volume.
The playfield does not fit
Use a landscape orientation on phones and tablets. Return browser zoom to 100%, then reload the page after rotating the device.
A saved preference or local score disappeared
Local settings and local leaderboard entries are stored on the device. Clearing site data, using private browsing, or removing the app can remove that local information.
The global leaderboard is unavailable
You can continue playing and retain local scores. Global submission requires an internet connection and may be temporarily unavailable during maintenance. Use Online Scores on the start or pause screen to control future submissions.
Supported environments
The web edition targets current versions of Safari, Chrome, Firefox, and Edge on desktop, phone, and tablet hardware. The touch interface is designed primarily for landscape play. The native edition supports iPhone and iPad devices running iOS or iPadOS 15 or newer and is designed for landscape play.
Known limitations
- Portrait phone play is not an intended layout.
- Local scores do not synchronize between devices.
- Global leaderboard names are public and should not contain private information.